IT SERVICES

IT Infrastructure Management & Outsourcing

A flexible, scalable, responsive and secure infrastructure remains a top priority for CIOs. Outsourcing the management of your infrastructure to a reliable and proven partner can provide enterprise efficiency, cost effectiveness, and compliance control. We provide a complete, end-to-end spectrum of infrastructure management and outsourcing services that leverages next generation platforms such as cloud computing and virtualization to help our customers reduce costs, accelerate their time-to-market, simplifying their IT management and enhancing efficiencies.

We have a robust set of mature offerings managed by a comprehensive enterprise management framework, which are made available through a flexible engagement model. Our ITIL / ITSM compliant processes, investments in talent, tools, management platforms, and broad geographic footprint enable high quality, global secure delivery on a 24 x 7 basis.

Enterprise System and Network Management – we offer complete infrastructure and application monitoring to support your IT enterprise bringing together a holistic approach for networks, systems, storage, applications, and security.

Data Center & Cloud Services

We provide broad data centre solutions and optimize your resources to drive operating efficiencies. In addition, Virtualization/Cloud integrations help you reduce capital expenses through server consolidation and improve operating expenses through automation while minimizing lost revenue by reducing both planned and unplanned downtime.

We have the resources, experience, and certifications to help you migrate your infrastructure needs to the cloud. Our Application Hosting Management Services offer a secure, flexible and cost-effective process to monitor and manage your applications and data on demand. Our cloud-based delivery offers a common framework of best-in-class monitoring, management and delivery tools and services across the solutions provided.

IT Service Desk & End User Services

Offered onsite or offsite, with 24/7 availability, we provide complete ticket management, based on SLA contracts. The focus is on service improvement and cost reduction over time. We leverage best practices that dramatically improve the performance and efficiency of your support services. We have the experience to assist you in areas such as: process mapping, knowledge and incident management, measurements and reports, communications, SLAs and more.

End User Support – Fully managed desk side support covers your entire technology environment from remote desk side support, patch management, to software distribution and provisioning and everything in between. We provide complete end-to-end services to ensure timely and accurate support for your end users improving first call resolution, increasing user satisfaction and reducing escalations.

Database

We provide comprehensive and proactive support for all your database management needs including design, capacity planning, installation, upgrades, and recovery.

Accounting ERP & Reporting Solutions

We had experienced resources who could handle your business accounting and ERP solutions requirements. These resources are experts in leading international accounting and ERP products, which are VAT complaint, such as SAGE/Peachtree, Tally, Quickbooks, EQuadriga, J.D.Edwards, Oracle ERP solutions and SAP ERP solutions for large and SMB Businesses.

We have partnered with leading Accounting and ERP principal service providers to enable implement cost-effective solutions for your business requirements.

We design and implement reporting requirements such as Dashboard reporting which provide tools for day-to-day reporting for business analysis and decisions while also assisting in VAT reporting.

Product Engineering & Management

With our vast international and regional experience in businesses, small and medium alike, we specialize in designing, developing and managing IT products for automation of business functions like Point of Sale (POS) solutions, automating sales functions of retail and van sales. Our goal is to design, develop and deliver solutions which are of strategic value to our clients.

We specialize in IT automation products for retails, distribution and wholesale industries while also designing and implementing solutions for Manufacturing and Production industries.